Make issue handling a breeze

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How do you keep an overview over all issues that have been raised? How to identify priorities, monitor progress and guarantee compliance during and after solution implementation?

9TEAMS actively supports you during the issue identification, prioritization and resolution process.

Issues are typically being used for

  • functional issues
  • technical problems
  • organizational misalignment
  • other issues

Within 9TEAMS, an issue is very similar to a request. The process and functionalities are identical, only the naming and values of some fields are specific for issues.

BRING EVERYTHING AND EVERYBODY TOGETHER AROUND THE ISSUE

The unique concept of an issue in 9TEAMS, allows you to keep all relevant information, tasks, stakeholders and files together. Creating an issue in 9TEAMS is super-easy. Give the request a name and select one of the predefined issue templates.

The purpose of an issue in 9TEAMS is so much more than just having a registration or record of the issue. A 9TEAMS issue allows to handle all exchange of information, in the most efficient and compliant way. Use the topics, to document (incl. embedded screenshots) the issue in further detail. By adding tasks to a topic, you can orchestrate and track the work to be done, no matter who’s involved.

TRANSPARENCY AND AGILITY WITH KANBAN BOARD FOR ISSUES

The default view for requests is the list view. However, if you want to get a better overview of the funnel, we recommend to switch to the ‘Kanban view’.

Click here for detailed step-by-step instructions on how to handle issues in 9TEAMS.

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HOW TO GET STARTED WITH 9TEAMS

Start a 30-day free trial now, import the templates you need and you’ll be up and running in a couple of minutes!

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LEARN MORE

Use the links here below to learn how you can use 9TEAMS to accelerate your ERP implementation life cycle during every stage of the journey.

Download the full 9TEAMS solution brief for ERP teams here!